Frequently Asked Questions
Everything you need to know about your Rose Toy experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on the destination.
Is the packaging discreet?
Yes, all orders are shipped in plain, unmarked packaging with no mention of the store name or contents on the outside to ensure your privacy.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns once the hygiene seal has been broken. If the item is defective, please contact us within 30 days for a replacement.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital options like PayPal and Apple Pay.
Are your products body-safe?
Absolutely. All our products are crafted from premium, medical-grade silicone that is non-porous, hypoallergenic, and free from phthalates and latex.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.